Terms & Conditions

1. You should be alert at all times to the golf being played in your vicinity and any warnings issued (e.g. a warning shout of “Fore” on the golf course) to try to prevent injury to you.

2. We reserve the right to impose health and safety related protocols which you must comply with at the Venue that we consider appropriate or that we might be required to implement. Any individuals who refuse or fail to comply with such conditions may be refused entry or removed from the Venue.

F. Cancellation by the Player

1. If a Player wishes to cancel the Booking then they must do so by informing us at least 24 hours before the Booking start time. In these circumstances, a refund for 100% of the Charges will be credited to the Player’s Wallet or, if the Player does not have an Account, to the original method of payment. Cancellations made less than 24 hours before the Booking start time are non-refundable.

2. Lessons are non-refundable. If a Player cancels the Lesson more than 24 hours in advance it may be possible to reschedule the Lesson but this will be at the sole discretion of the relevant PGA Professional and subject to availability.

3. Notwithstanding Section F.1 above, there may be exceptional circumstances in which The R&A considers that it is appropriate to refund a Player if the Player wishes to cancel the Booking. Any such refund will be at the sole discretion of The R&A.

4. To cancel a Booking, please login to your Account and select ‘cancel booking’. Alternatively, if you do not have an Account, please contact us using the contact details on our Website.

G. Cancellation by The R&A

1. If the Player fails to make a payment of the Charges in accordance with Section B.2 then The R&A may cancel the Booking.

2. The R&A shall have the right to cancel the Booking at any time if The R&A considers in its sole discretion that it would be appropriate to do so, including (without limitation) due to a Force Majeure Event. In these circumstances, the Player will be given the option to: (i) reschedule the Booking to an alternative date; or (ii) receive a full refund of any Charges that have been paid.

3. You have no rights in the event of cancellation of the Booking (whether or not due to a Force Majeure Event) other than, in the case of the Player, a refund for the Charges pursuant to Sections F.1 or G.2 above.

H. Wallets and Gift Cards

1. Wallets and validly activated gift cards are redeemable against any activities at the Venue, except Lessons. You must have an Account in order to redeem a gift card.

2. Wallets and gift cards are not cheque guarantees, credit or charge cards.

3. Balances on Wallets and gift cards may not be exchanged for cash or other vouchers.

4. If you would like to check the balance on your Wallet or gift card you may do so by checking your Account via the Website, or by asking a member of staff at the Venue.

5. Please note that your Wallet will be cleared after 12 months of inactivity on your Account.

6. Once a Wallet or gift card has been de-activated or has expired, it may not be re-used. The R&A cannot replace or reimburse the balance on a gift card if it is lost.

I. Dress Code

There is no dress code at the Venue, but we do encourage you to wear comfortable clothing and shoes which are suitable for your activity and weather conditions on the day of your Booking. We also reserve the right to require you to cover any controversial or offensive items of clothing. Spiked shoes are not permitted in the Hub.

J. Buggies and Trolleys

1. The use of buggies, electric trolleys and trolleys is subject to weather conditions and is determined by our Head Green Keeper on a daily to ensure the best playing conditions and in the interests of your health and safety.

2. No buggy may be driven by any person under the age of 16.

K. General Conditions

1. You may not transfer any of your rights under these Terms.

2. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

3. Any personal data provided by you will be used by us in accordance with the Golf It! Privacy Policy (as amended from time to time), which is available on our Website. If you have any questions or concerns about information we hold about you, please contact us by email at privacy@randa.org or in writing at Data Privacy Manager, The R&A, Beach House, Golf Place, St Andrews, Fife KY16 9JA. For details of your rights regarding your personal data, please see our Privacy Policy.

4. Please be aware that we operate a secure, closed circuit television system throughout the Venue in the public interest for the protection and safety of our visitors, staff and property.

5. The contract between us shall be governed by the laws of Scotland and any disputes relating to that contract shall be decided in the Scottish Courts. If you are resident in the European Union, then as a consumer you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

6. Please reach out to us at www.golf-it.com/get-in-touch if you have any enquiries or complaints and we will do our best to help.